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News24 FAQ — All Your Questions Answered

Whether it's betting, account, payments, bonuses, or security — find answers below. Clear, straightforward answers, no hassle.

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What can we help you with?

Browse the categories below to quickly find what you're looking for.

Account & Login

Find answers here for everything related to registration, login, password reset, profile updates, and account verification.

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Deposits & Withdrawals

Find information on all payment methods including bKash, Nagad, and Rocket, as well as deposit limits, withdrawal times, and fees.

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Betting & Odds

Get detailed information on live betting, match odds, bet types, cashout, and betting rules. Beginner-friendly guides are available too.

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Bonuses & Promotions

All terms and conditions for the welcome bonus, cashback, referral program, and special offers — in one place.

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Security & Privacy

Learn about two-factor authentication, SSL encryption, and our data privacy policy — all the ways we keep your account secure. View Questions

App & Technical

Get technical help with installing or updating the Android and iOS apps, fixing crashes or slow loading, and resolving browser-related issues.

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About the news24 FAQ

Why was this FAQ page created?

News24 is one of Bangladesh's most trusted online betting platforms. Thousands of bettors use it every day to place bets, enter lotteries, and follow live matches. With a community this large, questions are bound to come up — especially from new members.

This news24 FAQ page exists so you don't have to reach out to support every time you have a question. From opening an account to depositing via bKash, live betting to withdrawing bonuses — everything is answered here in plain, simple language. You'll find what you need in minutes.

We've noticed that most questions fall into six main areas: account management, payments, betting rules, bonuses, security, and app issues. This page is organized accordingly. Every answer is written based on real user experience, in plain and straightforward language.

If you still can't find the answer you're looking for, our 24/7 Bangla support team is always ready to help. in the Help Center or email us directly at support@news24.im.

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Account & Login Deposits & Withdrawals Betting & Odds Bonuses & Promotions Security App & Technical

Direct Support

If you can't find an answer, get in touch with our team.

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Account & Login

To register at news24, you'll need an active Bangladeshi mobile number and your National ID or passport details. You must be 18 years of age or older. On the registration page, Fill out the form — it only takes 2–3 minutes.

First, make sure you're entering the correct mobile number or email. Keep Caps Lock off when typing your password. If the issue persists, On the login page, Use the "Forgot Password?" option. If that doesn't resolve it, in the Help Center Contact us.

on the login page Click the "Forgot Password?" link on the login page. Enter your registered mobile number and you'll receive an OTP — use it to set a new password. Your new password should be at least 8 characters long, ideally combining numbers and special characters.

KYC (Know Your Customer) verification secures your account and helps prevent fraud. It is required before you can make a withdrawal. Simply upload a photo of your national ID and a selfie — verification is typically completed within 24 hours.

No, under news24's policy, each person may only operate one account. Creating multiple accounts is a violation of the rules and may result in your account being suspended. To learn more, Terms & Conditions see here.
Deposits & Withdrawals

You can deposit on news24 via bKash, Nagad, Rocket, and bank transfer. Mobile banking methods are instant — funds appear in your wallet immediately after deposit. Bank transfers may take 1–3 business hours.

The minimum deposit is just ৳200, making it accessible for bettors across Bangladesh. Maximum deposit limits vary by payment method — bKash and Nagad allow up to ৳50,000 per day. If you need to deposit more, support Contact us.

Mobile banking withdrawals (bKash, Nagad, Rocket) are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. KYC verification must be completed before your first withdrawal.

First, wait 5–10 minutes and refresh the page. If it still hasn't appeared, note your transaction ID (TxID) and in the Help Center Contact us. Our team will look into it and get it resolved quickly — most issues like this are fixed within 30 minutes.

news24 does not charge any additional withdrawal fees. However, your payment provider (such as bKash) may apply their own transaction charges. The minimum withdrawal amount is ৳500. Wagering requirements must be met before withdrawing any bonus funds.
Betting & Odds

You can bet on cricket, football, tennis, badminton, kabaddi, and more at news24. All matches across Bangladesh, India, Pakistan, and major international tournaments are covered. Sports Events View all upcoming matches on the page.

Live betting means placing bets in real time while a match is in progress. Odds shift moment to moment based on how the game unfolds. It's more exciting than pre-match betting because you can watch the action and make informed decisions. To learn more, Bet Page see here.

news24 uses decimal odds. For example, odds of 2.50 mean a ৳100 bet returns ৳250 if you win (৳150 profit). The higher the odds, the lower the chance of winning — but the bigger the reward. Match Odds View odds for all matches on the page.

If a match is cancelled or abandoned, all bets on that match are automatically voided and the full stake is returned to your wallet. Refunds are typically processed within 24 hours. For more details, Terms & Conditions see here.
Bonuses & Promotions

New to news24? Get a welcome bonus on your first deposit after signing up. Registration register, verify your account, and make your first deposit — the bonus will be added to your wallet automatically. For bonus amounts and terms, Terms & Conditions see here.

A wagering requirement means you must place a certain amount in bets before withdrawing bonus funds. For example, a 5x wagering requirement on a ৳100 bonus means you need to wager ৳500 in total. Only after meeting this condition can the bonus balance be withdrawn. Wagering requirements may vary by promotion.

Share your referral link or code with friends. When a friend signs up using that link Registration makes their first deposit, you earn a referral bonus. There's no cap on referrals — the more you refer, the more you earn. Full terms are available in the Promotions section of your profile.

Weekly cashback offers are available for regular bettors. Place a qualifying amount in bets and get a portion of your losses back. Cashback is credited to your wallet automatically every Monday. Check the Promotions tab in your profile for current offers.
Security & Privacy

Yes, news24 uses full SSL encryption. Your personal information and financial transactions are completely encrypted. We never share your data with third parties. For more details, Privacy Policy read here.

Go to Profile Settings and click the "Security" tab. You'll find the 2FA option there. Verify your mobile number via OTP to enable it. After that, you'll need an SMS code every time you log in. Keeping 2FA on significantly reduces the risk of your account being hacked.

Change your password immediately and contact our support team let us know. We will temporarily lock the account and investigate. You can also end active sessions on other devices from your Profile Settings. Never share your password or OTP with anyone.
App & Technical Issues

Download the news24 app directly from the Download Page Download the APK file on Android and install it — you'll need to enable "Install from unknown sources" in your phone's settings first. iOS users can access the web version.

Start by checking your internet connection. Clear your browser cache and cookies. If you're using the app, force close it and reopen. If the issue persists, check whether a newer version of the app is available. If none of that helps, in the Help Center let us know.

The latest versions of Google Chrome or Mozilla Firefox work best. On mobile, use Chrome or Samsung Internet. Some features may not work on Internet Explorer or older browsers. Make sure JavaScript and cookies are enabled.

To watch live streaming, you need an active account with a minimum balance. A connection speed of at least 4 Mbps is recommended for a smooth experience. If you're on mobile data, switching to Wi-Fi will give you better quality.

Live Chat Support

Chat with our team directly in Bengali — 24 hours a day, 7 days a week.

Help Center

Email Support

Email us with a detailed description of your issue. You'll receive a response within 24 hours.

support@news24.im

Get Started Now

Got your answers? Time to get started!

Register for free at news24 and claim your welcome bonus. Cricket, football, lottery — all in one place. Our support team is always here whenever you need help.

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