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News24 Help Center — We have answers to whatever you're dealing with

From opening an account to making a withdrawal — find easy guides and support for everything on news24, all in one place.

What do you need help with?

The most frequently asked questions, all in one place

Registration & Login

Account registration, login issues & password reset

Deposit

Deposit methods and limits for bKash, Nagad, and Rocket

Withdrawal

Withdrawal rules, processing times & minimum amounts

Betting Guide

How to place bets and understand odds

Bonuses & Offers

Welcome bonus, reload offers & wagering requirements

Mobile App

Issues with app download, installation, and usage

Security

Account security, two-factor verification & fraud prevention

Direct Support

Contact us via live chat, email, or phone

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How do I create a new account?

Signing up with news24 takes just a few minutes

1
Go to the /register page

Go to the registration page and enter your mobile number. An OTP will be sent to your phone.

2
Verify with OTP

Enter the OTP code you received in the designated field. It is valid for 5 minutes only.

3
Set Password

Choose a strong password of at least 8 characters. Mix uppercase letters and numbers for added security.

4
Complete Your Profile

Add your name, date of birth, and payment details. This will come in handy when making withdrawals.

Register Now

Topic-Based Help

Select a tab — find detailed answers on every topic

Log in to your news24 account and click the "Deposit" button, then select bKash. Send Money to the designated news24 bKash number and enter the transaction ID in the form. Your balance is usually updated within 5 minutes. Minimum deposit is ৳200.

The process for Nagad is the same. Send money to news24's designated Nagad number from your Nagad app, collect the reference number after payment, and enter it in the deposit form. Your balance is typically updated within 3–8 minutes.

First, wait 15 minutes. If the issue persists, send your transaction ID and a screenshot of the payment via live chat. Our team will verify it promptly and credit the balance manually. No legitimate payment ever goes missing.

The daily deposit limit for standard accounts is ৳50,000. VIP members enjoy a higher limit. If you'd like to deposit more, contact live support — they'll get it sorted quickly.

Withdrawal requests are typically processed within 5 to 15 minutes to your bKash, Nagad, or Rocket account. During peak hours or for larger amounts, it may take up to 24 hours.

The minimum withdrawal amount is ৳500. Standard accounts have a daily maximum of ৳1,00,000. VIP members can withdraw higher amounts. Completing account verification beforehand makes the process even faster.

The reason for rejection is usually communicated via email or SMS. Common reasons include: payment number mismatch, unmet wagering requirements, or pending account verification. Contact live chat and our support team will give you the exact reason.

For withdrawals above ৳10,000, a one-time KYC verification is required. Simply upload a photo of your national ID and a selfie. Once verified, you won't need to do it again.

When you register with news24 for the first time and make your first deposit, a 100% welcome bonus is added to your account automatically. For example, depositing ৳1,000 gives you a total balance of ৳2,000. No promo code required.

Bonuses typically carry a 10x wagering requirement. For example, a ৳500 bonus requires a total of ৳5,000 in bets before you can withdraw. Wagering on cricket and football counts toward the requirement quickly. Casino games may contribute at a different rate.

Your profile has a unique referral code. When a friend registers and makes their first deposit using that code, you'll receive a ৳500 bonus. The bonus is credited directly to your wallet, and a 5x wagering requirement applies before withdrawal.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP and set a new password. The whole process takes under 2 minutes.

To change your mobile number, please contact us directly via live chat, as this requires a security check. You may be asked to provide your National ID for identity verification. The change is usually completed within 24 hours.

Yes, news24 follows responsible gaming policies. You can suspend your account for 7 days, 30 days, or any set period you choose. The option is available in your profile settings, or you can request it via Live Chat.

The news24 app is available for free download from the /download page. You'll find the APK file for Android and the App Store link for iOS. At just 15 MB, the app downloads quickly.

To install the APK on an Android phone, go to Settings > Security > Unknown Sources and enable it. On some devices, this option is under Settings > Apps > Special Access. Once enabled, the APK will install without issues. For security, you can turn Unknown Sources off again after installation.

Start by fully closing the app and reopening it. If the problem persists, restart your phone. If it still doesn't work, uninstall the app and install the latest version from /download. Also make sure your internet connection is stable.
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Deposits & Withdrawals — everything you need to know

The most common questions about payments

Fastest Payments

BKash and Nagad offer the fastest deposits and withdrawals — typically completed within 5 minutes.

100% Secure Transactions

Every payment is processed through SSL-secured channels. Your financial information is never shared with third parties.

24/7 Payment Support

Even at 3 AM, if you run into a payment issue, our payments team is ready to help.

Failed Payment Refunds

If a deposit fails for any reason, the money is automatically refunded within 24 hours.

bKash Nagad Rocket Upay

News24 Help Center — why is it Bangladesh's best support system?

It's perfectly normal to run into questions or issues when using any online platform. From day one, news24 has believed that a player's experience is only truly great when they can get quick, easy help whenever they need it. That's the thinking behind our Help Center — where you'll find clear, straightforward answers to all kinds of questions.

On many online platforms in Bangladesh, support means robotic replies in English or hours of waiting. news24 does things differently. Our support team communicates directly in English, understands your issue, and resolves it as quickly as possible. That difference is what sets news24 apart.

Live Chat Support — The Fastest Way to Get Help

News24's live chat is available 24 hours a day, 7 days a week. Just click the chat icon at the bottom right of any page and a support agent will connect with you instantly. For general queries, expect a response within 30 seconds to 2 minutes. Even for more complex issues, the wait is never more than 10 minutes.

You can reach Live Chat for: deposit and withdrawal issues, account verification, bonus queries, betting rules, technical errors, and much more. No question is too big or too small — answering them all is what we're here for.

Email Support — For Detailed Issues

If you need to send screenshots or documents regarding an issue, email support is your best option. Write to support@news24.im and you'll typically receive a detailed response within 2 to 4 hours. Include a description of the issue, your account number, and any relevant screenshots to help us resolve it faster.

When should I send an email?

  • To submit proof of a failed payment
  • To submit documents for KYC verification
  • If you suspect irregular activity on your account
  • To file a complaint regarding a bonus

Common Issues & Quick Fixes

For the most common issues on news24, you can find a quick fix yourself. If a page won't load, clear your browser cache or try a different browser. If you can't log in, either your password is wrong or your account is temporarily locked — a password reset solves both. If a deposit isn't showing up, the system is still processing it; wait 15 minutes.

News24 is committed to keeping technical issues to a minimum. Regular system updates and maintenance keep the platform running smoothly. But on the rare occasion something does go wrong, our support team is always on hand to help.

Security & Account Protection

Security is a serious matter on any online platform. Follow these simple steps to keep your news24 account safe. First, never share your password with anyone — not even news24 staff will ever ask for it. Second, be cautious when logging in over public Wi-Fi. Third, if your phone is lost or stolen, contact us via live chat immediately so your account can be temporarily locked.

News24 offers Two-Factor Authentication (2FA). When enabled, no one can log into your account without entering the OTP sent to your mobile. You can easily turn this feature on from your profile settings.

Quick Support
Live Chat

Avg. response time: 2 minutes

Email

Support@news24.im

Support Hours

24/7 — every day, any time

Keep in mind

No news24 staff member will ever ask for your password or OTP. If someone does, it is a scam.

news24

Responsible Gaming Support

News24 believes betting should be fun, not stressful. If you feel like you're losing control of your play, we're here to help.

Self-Exclusion

Temporarily or permanently suspend your account whenever you choose.

Deposit Limit

Set daily or weekly limits to keep your spending in check.

Expert Advice

If needed, our support team can point you toward professional assistance.

Learn More

Contact Us

Reach us any way you like — we're always here

Live Chat

The fastest way to get help. Click the chat button at the bottom right of any page.

Active 24/7
Email Support

Email us for detailed issues or to send supporting documents.

support@news24.im
FAQ Section

Find answers to the most frequently asked questions on our FAQ page.

View FAQ
news24

Why has news24 earned the trust of people across Bangladesh?

From Rangpur to Sylhet, Mymensingh to Cox's Bazar — news24 users are spread across every corner of Bangladesh. Serving that scale demands a support system that's truly up to the task. That's exactly what we've built.

People in Bangladesh want clear, straightforward help — no one has time for the runaround. That's exactly how the news24 support team operates: direct, simple, no complications. It's this approach that has made us trusted by so many.

At news24, a satisfied user is our greatest reward. That's why our Help Center is more than just a place to resolve issues — it's the bridge of trust between us and our users.

Get Started Now View FAQ

Still have questions? We're right here

Click on live chat or email us at support@news24.im. You'll get a response in English, and you'll get it fast.

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For users aged 18 and above. Play responsibly.

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